Mindspan Systems - Interactive Kiosk Solutions

"Ever since we have worked with Mindspan for our products development, the teamwork we have seen in Mindspan and the quality of the work we have received has been superb. The attitude of everybody on Mindspan team has been great. We sense that Mindspan takes great pride in their work in developing quality products, and that is what we look for in our partners."

David Pattillo
CEO, Podo Technology

Offering a self-service interactive experience to the customers on retail locations is a trend that is gathering pace. Businesses across a variety of industries are taking advantage of this highly effective and attractive tool to engage, inform, market and sell.

Interactive kiosks run graphics-rich software and present customer-friendly content on touch screen interfaces. Broadly speaking, interactive kiosks are being used for the following three purposes.


Guided Buying	Information	Transactions

Kiosk applications that ask a series of questions to the customer, and recommend products or services based on the customer’s answers and preferences. The main appeal is better informed purchase decision. An example is a kiosk in a sports shoes retail store that asks a customer what sport he/she plays and at frequency, the customer’s age, weight, etc. and recommends shoes that match the customer’s profile, preferences and llifestyle.	Kiosk applications that provide information about products and services. For example, a kiosk at a book store that lets a customer see all reviews of a book. Another example is a kiosk in a tourism office or visitor center that lets visitors lookup information on places of tourist interest, facilities, events, activities, timings, directions, etc.	Applications that let the customer perform a transaction on the kiosk that otherwise entails standing in a queue to a counter with a service representative. Common examples are self check-ins for flights at airports and self check-ins when attending large trade shows.

Kiosk applications can also be designed to collect basic information about the customer, such as demographics, preferences, product selections, and even contact information as part of the interactive experience. Customer data thus captured has much value as it can be used to contact the customer subsequently for targeted marketing. Click the button on the right to know more about our expertise in developing kiosk solutions.